FAQ

How do I hire a dress?
To hire a dress, simply browse our collection online and when you're ready to book, send us a DM on Instagram with the dress name, size, and the date you need it for. We'll confirm availability and walk you through the next steps to secure your hire.

How do I book a try-on appointment?
Try-on appointments can be booked directly through our website. Just head to the Try-On Appointment page, choose a time that suits you, and follow the steps to confirm your booking.

How long can I hire a dress for?
Pick up: Dresses must be collected 48 hours before your event. 
Drop off: We ask that you return your item within 48 hours after your event to ensure it's ready for the next hire.

Can I request a longer rental?
Absolutely — just reach out to us before your event. We can extend your rental if the dress is available. This must be organised before pickup.

What sizes do you stock?
Right now we carry sizes 6-10, and we’re aiming to continue to expand.

Do I need to clean the dress before returning it?
Nope, we’ll handle that. Just return it in the same condition you received it.

What if it doesn’t fit or I change my mind?
We don’t offer refunds, but if you cancel more than 72 hours before your scheduled pick-up we'll issue a store credit. Cancellations made within 72 hours of pick-up are non-refundable and not eligible for credit.

What if the dress arrives damaged or gets damaged during my hire?
Please inspect your item on the day it is picked up. Let us know that day if anything is wrong. If we don’t hear from you, damage or loss during hire may result in a fee to cover repair or replacement.

How do I return the dress:
You can return your dress in our drop-off tub located at our home botique.

When should I book?
As early as you can to ensure the dress you desire is available!